Guarantee

I operate on the ‘Honor System’. Once a project is approved to go forward, I ask for 50% of my design fee. The remaining 50% payment is to be submitted once the project is finalized.

If a client requests to change a project's artistic direction midway through project completion, Rivera Branding may keep the client's initial 50% Deposit. Please note that these scenarios are rare.

Requesting major changes in artistic direction midway through project completion is synonymous with beginning a new project. These events are most often due to a unclear client feedback/miscommunication or lack of client feedback participation. To add, a client sometimes requests more deliverables during project production, which adds additional production time.

Rivera Branding immediately informs its client of excessive project revisions or uncontracted project requests in writing. Additional fees may be added to the final quote on a per-client basis. The extra fee is determined by added production time to complete the new requests. No additional project item is started unless a client approves additional project fees.